FTTx Customer Experience& Market Insight ( 86946552 )

31 Aug 2026

Customer Service

Mumbai

1. Define and measue customer experience score
2. Conduct market survey to measure and monitor the experience
3. Incorporate customer feedback and voice of customer in enhancing
service experience
4. Coordinate with service performance, customer care and home connect
team
5. Create Map Gap analysis vis a vis customer expectation
6. Carry out monthly reporting of experience score measured as feedback
from customer
7. Resolve problem through analysis and feedback from customer
8. Benchmark national and international products, service and
performance

BE / MBA / Post Graduation degree in any discipline

8 - 15 years

1. Knowledge of setting up customer experience score card and
benchmarking.
2. Knowledge of market research
3. Analytical Skills
4. Communication and Interpersonal skills
5. Influencing skills