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Advisor Voice (RCC) ( 81381830 )

  • Posted Date :

    21 Nov 2024

  • Function/Business Area :

    Customer Service

  • Location :

    Mumbai Thane 3 (28) - Mumbra

  • Job Responsibilities :

    1. Manage all customer interactions as rostered within parameters
    2. Demonstrate ownership on calls when contacted by customer
    3. Respond to all customers in appropriate tone and language
    4. Offer a solution-based approach for all customer interactions
    5. Educate the customer at every given possible opportunity
    6. Ensure updation of product, system, process and policy knowledge
    7. Adhere to rostered timing, scheduled shifts and activities
    8. Capture customer details and data relevant to the call or service
    9. Resolve customer queries within agreed timelines
    10. Manage outbound campaigns as per business requirement
    11. Increase, develop and retain customer base through relationship
    building and service
    12. Follow all contact center policies, procedures, code of conduct and
    legislative requirements

  • Education Requirement :

    10 + 2 / Graduation degree in any discipline

  • Experience Requirement :

    6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

  • Skills & Competencies :

    1. Speak local language
    2. Basic computer knowledge
    3. Problem solving skills
    4. Customer focus
    5. Technical orientation
    6. Attention to detail
    7. Service mindset

  • Location Map : Mumbai Thane 3 (28) - Mumbra