L2 Engineer NOC Enterprise ( 87397873 )

26 Oct 2026

Engineering & Technology

Mumbai

1.Monitor managed WiFi NOC infrastructure including wireless
controllers, access points (APs) etc. using NMS/EMS tools on 24x7
shifts.
2.Detect, triage and resolve WiFi connectivity, coverage, roaming and
authentication issues within defined SLAs.
3.Handle escalations from L1 and perform root-cause analysis on
recurring wireless faults.
4.Execute configuration changes and firmware upgrades on WLAN
controllers/APs.
5.Coordinate with OEM/vendor TAC and field engineers for on-site
remediation.
6.Maintain accurate incident, change and knowledge-base records.
7.Generate performance and availability reports for managed WiFi
customers.

B.E./B.Tech in ECE/CSE/IT or equivalent; or Diploma/Graduate in relevant
field. Preferred certifications: CCNA / Aruba ACMA / relevant
WiFi/networking certification; ITIL Foundation an advantage.

5 to 8 Years

1. Strong knowledge of enterprise WiFi standards, WLAN controllers and
access points.
2. Understanding of RF fundamentals including channels, coverage,
interference etc.
3. Working knowledge of TCP/IP, VLANs etc. and WiFi authentication
(WPA2/WPA3, 802.1X) etc.
4. Hands-on with NMS/EMS and monitoring tools eg. SolarWinds, PRTG etc.
5. Understanding of ITIL-based incident, change and problem management
processes.
6. Experience working with Ticketing tools (ServiceNow/Remedy).
7. Good analytical, troubleshooting and communication skills.
8. Ability to work in 24x7 rotational shifts.