Lead Service Operations ( 86279734 )

26 Jun 2026

Customer Service

Mumbai

1. Design service framework for end to end solutions for delivering
superior & differentiated customer experience to VIP/HNI Customers
2. Define processes to resolve issues of HNI customers for various
products and services
3. Deploy operational processes and policies related to VIP/HNI
customers
4. Continuous improvement in processes for enhancing customer experience
5. VIP/HNI segment base management (Tagging, ISDIR and or platinum plan
assignment, CL increase, IR provisioning, managing approval process etc)
6. Effective engagement with Sales, ISO, CS functions, geographies and
business teams for superior and seamless delivery of customer experience
7. Ensure superior billing experience in coordination with B&P team for
VIP & Platinum customers on payment, dunning etc
8. Deliver automation projects and system capabilities for VIP & HNI
Customers

Post Graduation

14 - 18 Years

1. Customer relationship management
2. Problem solving skills
3. Ability to engage across levels of organization
4. Good communication skills