Field Service Assurance Manager ( 87009311 )

08 Sep 2026

Customer Service

Mumbai

1. Drive automation of correlative alarms and auto fixes
2. Ensure platform creation for front end teams
3. Monitor training and process documentation release and reporting
4. Act as a Product interface
5. Manage field enablement of process for ethernet technology stream
6.Responsible for KPI ownership, training needs identification and
certification of field engineers
7.Work on various process improvement projects on field installation and
repair
8.Responsible for spare monitoring and recovery
9. Ensure periodic regulatory compliance process adherence.

MBA (Preferred);
Graduation

5 - 10 years

1. Technical knowledge of enterprise products / services
2. Analytical skills
3. Leadership skills
4. Team Management
5. Presentation skills
6. Customer focus