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Manager Home Service Assurance ( 87584846 )

  • Posted Date

    06 Nov 2026

  • Function/Business Area

    Customer Service

  • Location

    Mumbai

  • Job Responsibilities

    1. Lead campaign planning and execution across journeys
    2. Align with teams for on-time campaigns and script updates
    3. Improve success rate, cut non-value advisor calls
    4. Ensure SR closures via proactive care framework
    5. Track t-NPS, share reports, and drive improvements
    6. Coordinate for timely service credit processing
    7. Manage projects to boost service and usage
    8. Support states with insights via dashboards

  • Education Requirement

    Graduation

  • Experience Requirement

    8 to 10 years

  • Skills & Competencies

    1. Operational Excellence
    2. Cross-Functional Collaboration
    3. Analytical Thinking
    4. Regulatory and Compliance Management

  • Location Map : Mumbai