Manager Service Management ( 86624898 )

30 Jul 2026

Engineering & Technology

Mumbai

1. Monitor daily network KPI performance.
2. Track KCI thresholds and utilization.
3. Perform periodic configuration audits.
4. Support RCA and complaint analysis.
5. Maintain performance dashboards.
6. Coordinate with NOC for issue closure.
7. Analyze impact of network incidents.
8. Support capacity forecasting exercises.
9. Ensure adherence to defined processes.
10. Track service introduction KPIs.
11. Prepare periodic performance reports.
12. Ensure documentation and audit readiness.

BE (EC/CS/IT)

Minimum 12 Years - Maximum 15 Years

1. Strong understanding of network KPIs.
2. Knowledge of Core and IP parameters.
3. Experience in performance monitoring tools.
4. Analytical and troubleshooting skills.
5. Understanding of capacity management basics.
6. Good coordination and follow up ability.
7. Exposure to audit and compliance process.
8. Reporting and dashboard preparation skills.
9. Strong documentation discipline.
10. Execution oriented mindset.