FTTx HSI Performance ( 87020055 )

09 Sep 2026

Engineering & Technology

Mumbai

1. Define and monitor KPI`s for HSI Service
2. Measure and monitor service outage and service degration
3. Analyse by building correlation with inputs from various data source
like device, network, content and origin server to proactively monitor
customer experience.
4. Take input to cross functional teams for enhancing service
experience.
5. Work with Analytics and Automation team for creating dashboard
6. Conduct audit of process through the life cycle journey of customer
and monitor experience.
7. Work closely with analytics team to create new set of KPI`s for
improving customer experience.
8. Use probes and tools to analyse user and platform behaviour and
suggest for improvement in performance.
9. Ensure adherence to standard operating process to achieve end
objectives

B.E / B. Tech / BS /M.E./ M.Tech / MS degree in any discipline

8 - 15 years

1. Knowledge of video technologies such as MPEG TS, HLS, DASH CMAF etc
2. Analytical Skills
3. Communication and Interpersonal skills
4. Team handling skills
5. Ownership mindset