ESOC Team Leader ( 82876811 )

20 May 2025

Customer Service

Mumbai

1.Leading the team of Wireline Service desk advisors and ensuring the
roster schedules, occupancy levels & floor SOPs are adhered
2.Ensuring that an exceptional service is delivered to customers through
a well-groomed team of advisors
3.Ensuring that the advisors are well trained in troubleshooting all the
queries, request and complaints
4.Responsible for end-to-end managing the team with utmost utilization
of resources basis skill set, availability and capacity.
5.Engaging with Manager and other stakeholders to ensure the smooth
running of service desk

CCNA/Btech

3 - 6 years

1.Team management skills,
2.Problem Solving Ability,
3.Target orientation,
4.Telecom and Technical Product Understanding