Lead Core Operations ( 83038832 )

10 Jun 2025

Business Operations

Mumbai

1.The role is responsible for resolving Channel Partner Q/ R/ C`s on
Dealer- Partner Helpdesk CRM L3, L4 Level by ensuring closure through
Escalation Matrix & SLA`s across Functions & Hierarchy.
2.The role manages BOC Escalations through Jio Central Portal, and
3.Monitors various critical activities like Quality of Case Closures, Re
Routing of In Correct Tickets, Close Looping and Feedback with Sales
Channels, etc
4.The role also ensures to publish MIS & Dashboards pertaining to Dealer
Helpdesk
5.The role is also responsible for identifying and resolving exception
incidents and alarms through a Structured Prescriptive Validation
process across Functions and Hierarchy, by building Channel Predictive
alerts for critical device operations

MBA or equivalent

10 - 15 years

1.Sales Management
2.Vendor Management - Building & Nurturing Partnerships
3.Negotiation Skills
4.Analytical Skill - Ability t analyse data/situation to gather insights
5.Communication Skills - Ability to convey thoughts effectively
6.Creativity - Ability to think out of box
7.Dealing Ambiguity - Ability to complete a project / task on a strict
deadline with little or no direction;
8.Leadership Skills - Ownership Mind set