Lead HR Service Design & Delivery ( 87169956 )

30 Sep 2026

Human Resources & Training

Mumbai

1. Lead the design and enhancement of HR services aligned to business
priorities and employee expectations.
2. Drive product-based service squads to deliver HR services effectively
across digital platforms.
3.Collaborate with platform teams for digital solutioning, automation,
and scalable service experiences.
4.Define and moniter SLAs, cycle time, and adoption metrics for
continuous service improvement.
5.Partner with CoEs and HRBPs to ensure cohesive and integrated
delivery.
6.Embed employee feedback and data insights to improve service usability
and adoption.
7.Ensure readiness for tech transformations and support rollouts of
workflow tools and integrations (SAP, etc.)
8.Act as a change champion for digital workflows and process re-
engineering.
9.Support audits, risk mitigation and compliance across service
operations.
10.Coach teams to build capabilities in service delivery, experience,
and digital fluency.

Post Graduation in Human Resources or Business Administration.
Preferred certification in Design Thinking, Data Analytics and Lean Six
Sigma

10 to 14 Years

1. Strong expertise in HR service design, agile delivery, and digital
platforms (e.g., SAP)
2. Ownership mindset 3.Program management and change delivery
4. Design thinking and systems thinking mindset
5. Strong analytical mindset and KPIs, NPS, and SLA tracking capability
6. Stakeholder management and cross-functional collaboration
7. Ability to build and manage team
8. Data fluency and innovation mindset