FTTx Service Performance Lead ( 86543636 )

22 Jul 2026

Engineering & Technology

Mumbai

1. Set up and manage the quality and service performance for FTTx
customers.
2. Define and monitor KPI`s for services including HSI, Voice, OTT and
DVBoIP
3. Measure and monitor service outage and service degration
4. Take input from cross functional teams for enhancing service
experience
5. Work with Analytics and Automation team for creation of dashboard
6. Review and periodically define new set of KPI`s measured through the
entire life cycle jouney of customer
7. Ensure adherence to standard operating process to achieve end
objectives
8. Control relevant documents and records

B.E / B. Tech / BS /M.E./ M.Tech / MS degree in any discipline

15 - 20 years

1. Knowledge of video technologies such as MPEG TS, HLS, DASH CMAF
2. Analytical Skills
3. Communication and Interpersonal skills
4. Team handling skills
5. Ownership mindset