FTTx Customer Experience Excellence ( 87217255 )

05 Oct 2026

Customer Service

Mumbai

1. Monitor service performance of VVIP customers
2. Work with cross functional teams to help fix the issue for VVIP
customers till closure
3. Track issues of segmented customers and working towards service
performance improvement
4. Work closely with service performance, customer care and home connect
team
5. Handhold segmented customer issues till resolution and close looping
6. Monitor the TAT and deliverable to any VVIP customers very closely.
7. Support Customer experience lead in troubleshooting complaint in
detail.
8. Track and monitor all documentation related to root cause analysis
and complaints from VVIP customer.

Graduation degree in any discipline

5 - 12 years

1. Communication and interpersonal skills
2. Analytical Skills
3. Stake holder management
4. Customer focus