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ESOC Executive ( 87522322 )

  • Posted Date

    03 Nov 2026

  • Function/Business Area

    Customer Service

  • Location

    Mumbai

  • Job Responsibilities

    1.The ESOC Advisor shall provide exceptional service through advanced
    specialized knowledge and advice on both technical and non-technical
    queries (voice and non-voice. in the following areas: Wireline service
    solutions, Billing, Network and Device, Acquisition / Provisioning and
    Sales and Marketing.
    2.They will also perform retention and marketingactivities to enhance
    jio s share of customer wallet

  • Education Requirement

    CCNA/Btech

  • Experience Requirement

    1 - 3 years

  • Skills & Competencies

    1.Good Communications and Interpersonal Skills
    2.Analytical abilities
    3.Customer experience / Customer service
    4.Telecom and Technical Product Understanding

  • Location Map : Mumbai