SDWAN NOC Engineer L2 - IOCL ( 80792385 )

06 Sep 2024

Customer Service

Mumbai RCP

1. Manage all SDWAN related service escalations
2. Proactively monitor and intervene in all SRs / complaints
3. Ensure timely resolution of complaints
4. Manage and take timely corrective action for all logical and
configuration related issues
5. Ascertain SDWAN configuration optimization
6. Draft and share RCA/F for all escalations and customer requests
7. Coordinate and timely follow up with respective stakeholders
8. Comply with team roster and occupancy on day to day basis

B.Tech (CCIE / SDWAN, / CCNA/CCNP Certification preferred)

3 - 7 Years

1. Knowledge and configuration skills of MCPE and SDWAN Service
2. Analytical skills
3. Communication skills
4. Service and customer orientation
5.Technical expertise
6. Understanding of Telecom and Technical Products