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JC Digital Repair Specialist ( 79472491 )

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  • Posted Date :

    04 May 2024

  • Function/Business Area :

    Customer Service

  • Location :

    Datia

  • Job Responsibilities :

    1. Install CPE devices
    2. Daily partner management
    3. Address partner queries
    4. Drive quality installations
    5. Interact with customers
    6. Troubleshoot device defects
    7. Handle device queries
    8. Record job in CRM portal
    9. Upgrade device software
    10. Assemble / dismantle smartphones
    11. Repair handsets
    12. Verify devices for exchange
    13. Inspect FTTx devices
    14. Travel to touch points
    15. Train / support service points
    16. Fulfill adhoc responsibilities as per business requirements

  • Education Requirement :

    10+2 / ITI / Diploma, Certification in Device Care (Preferred)

  • Experience Requirement :

    0 - 4 years

  • Skills & Competencies :

    A. Soft skills:
    1. Customer focus
    2. Communication skills
    3. Problem Solving skills
    B. Functional skills:
    1. Handset repair skills
    2. Knowledge of spares operations
    3. Knowledge of CRM Systems

  • Location Map : Datia