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04 May 2024
Customer Service
Datia
1. Install CPE devices2. Daily partner management3. Address partner queries4. Drive quality installations5. Interact with customers6. Troubleshoot device defects7. Handle device queries8. Record job in CRM portal9. Upgrade device software10. Assemble / dismantle smartphones11. Repair handsets12. Verify devices for exchange13. Inspect FTTx devices14. Travel to touch points15. Train / support service points16. Fulfill adhoc responsibilities as per business requirements
10+2 / ITI / Diploma, Certification in Device Care (Preferred)
0 - 4 years
A. Soft skills:1. Customer focus2. Communication skills3. Problem Solving skillsB. Functional skills:1. Handset repair skills2. Knowledge of spares operations3. Knowledge of CRM Systems
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