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JC Home Delivery Lead A ( 81978110 )

  • Posted Date :

    06 Feb 2025

  • Function/Business Area :

    Sales and Distribution

  • Location :

    Chennai 15 - Madipakkam

  • Job Responsibilities :

    1. Responsible for Jio Home Delivery (JHD) in JC Operation
    2. Manage and supervise various outbound channels to ensure high service
    levels for JHD customers
    3. Recruit, train & deploy outbound direct sales agents in JC area as
    per the given target
    4. Monitor refresher training on JHD process and product knowledge to
    agents
    5. Drive Lead Acceptance & Lead Delivery on day to today basis
    6. Ensure JC Level Master Configurations on JHD platform - Agents,
    Stores, PIN Codes, Products
    7. JC territory planning to ensure 100% manning coverage
    8. Supervise and manage General Trade & Own Store promoters (xDSS) for
    Home Delivery
    9. Propose improvements to ensure augmented customer experience
    10. Monitor and gather competition/industry plan, initiatives, policies
    and best practices

  • Education Requirement :

    Graduate in any discipline / (MBA or equivalent preferred)

  • Experience Requirement :

    Graduate: 4-8 Years / MBA: Min. 2-6 years

  • Skills & Competencies :

    1. Knowledge of managing , supervising direct sales teams of min 8-10
    people
    2. Knowledge of product and market
    3. Knowledge of Direct Sales Practices
    4. Team Recruitment Skills
    5. Target orientation
    6. Customer focus

  • Location Map : Chennai 15 - Madipakkam