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FTTx Voice Performance ( 83149098 )

  • Posted Date :

    20 Jun 2025

  • Function/Business Area :

    Engineering & Technology

  • Location :

    Mumbai

  • Job Responsibilities :

    1. Define and monitor KPI`s for Voice and gaming Service
    2. Measure and monitor service outage and service degration
    3. Analyze by building correlation with inputs from various data
    source like device, network, content and origin server to proactively
    monitor customer experience.
    4. Take input to cross functional teams for enhancing service
    experience.
    5. Work with Analytics and Automation team for creating dashboard
    6. Time to time audit of process through the life cycle journey of
    customer and monitor experience.
    7. Work closely with analytics team to create new set of KPI`s for
    improving customer experience.
    8. Use probes and tools to analyze user and platform behavior and
    suggest for improvement in performance.
    9. Ensure adherence to standard operating process to achieve end
    objectives

  • Education Requirement :

    B.E / B. Tech / BS /M.E./ M.Tech / MS degree in any discipline

  • Experience Requirement :

    8 - 15 years

  • Skills & Competencies :

    1. Knowledge of video technologies such as MPEG TS, HLS, DASH CMAF etc
    2. Analytical Skills
    3. Communication and Interpersonal skills
    4. Team handling skills
    5. Ownership mindset

  • Location Map : Mumbai