L2 Engineer ( 85267324 )

11 Mar 2026

Engineering & Technology

Mumbai

1. End to end responsible for the incident and follow up on TT from
reported till incident resolved and TT closed.
2. Handling escalated cases & resolved within defined MTTR.
3. Coordination with other work group for resolution of identify
problem.
4. To analyzed the performance of customer circuits and initiate actions
to improve the availability.
5. To maintain & track customer KPI s & TT.
6. Providing support and coordinating with the customer, field and NHQ
in the fault rectification.
7. Interaction with NPE, NPO and Circle Operations team to take
corrective actions required for customer circuits.
8. Prepare SOP / MOP for used cases & troubleshooting guides for
different services.
9. To guide & provide training to L1 engineers for configurations, fault
management and troubleshooting.

BE / B Tech

4 - 12 years

1.Data Network Operation & Management
2.Audit management
3.SLA and Process Compliances
4.Analytical Skills
5.Telecom Switching and Converges Core Operations