Resident Engineer L2 Ent Svc Assurance ( 83466929 )

29 Jul 2025

Customer Service

Mumbai

1. Coordinate work with various internal stake holders and get service
requests resolved on priority
2. Conduct firstly level troubleshooting with the customer branch end
stake holders
3. Coordinate with internal JIO teams for faster resolution of fault
4 Report link status on daily / weekly / monthly basis and maintain the
customer link uptime
5. Communicate and interact with customer IT/SPOC for all
service/delivery related issues
6. Monitor Data Centre link and escalate if needed internally for quick
restoration
7. Handle customer escalation and feedback effectively in time bound
manner
8. Release the tracker on fault management to customers as well as
internal stake holders
9. Work on service level agreements and get the monthly/ quarterly
reports
10. Link monitoring and do trouble ticket life cycle management for
various scenarios
11. Help Jio teams to do better stake holder management at customer end
12. Handle customer escalations and feedback effectively in time bound
13. Manage L2 support at customer location

B.E. (Engineering) with CCNA Certification

3 - 6 years

1. Quality Management skills
2. People Management skills
3. Communication skills (Written and Verbal)
4. Customer Focus
5. Service orientation