Operations Executive ( 85167966 )

25 Feb 2026

Customer Service

Mumbai

1. Monitor SLA compliance and adherence of performance metrics for the
region as per business requirements
2. Track pendency orders on a daily basis and coordinating with field
team for timely closure
3. Training need assessment and facilitatiion of training programmes for
skill enhancement
4. Ensure optimization of resources to achieve highest quality of
service delivery
5. Cross-functional coordination and collaboration to ensure seamless
day to day operations
6. Continuous monitoring and audit of completed orders w.r.t material
consumption, quality check of installation, gap analysis and ensuring
corrective actions .
7. Manage customer esclation with cross functional support in defined
timeframes

B.E. / B. Tech.

5 - 6 Years

1. Operational Excellence
2. Analytical skills
3. Ability to collaborate & coordinate
4. Result Orientation"