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12 Jun 2025
Customer Service
Thane
1. Ensure advisors are skilled and knowledgeable to handle customerinteractions2. Coach advisors on improvement in products and processes3. Create learning solutions and customize training delivery4. Communicate any product and process changes to the team5. Analyze and measure performance targets and provide coaching6. Ensure assigned team members achieve quality targets7. Carry out trainings to boost employee morale8. Mentor field resources in alignment with business needs9. Monitor and manage training effectiveness of learning interventions
B Tech / BE degree/Diploma in Networking/ ElectronicsCCNA certification preferred
2 - 5 years
1. Product service knowledge2. Planning and organizing skills3. Execution skills4. Communication skills5. Coaching skills6. Telecom and Technical Product Understanding
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