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Manager Assisted Care ( 81645426 )

  • Posted Date :

    23 Dec 2024

  • Function/Business Area :

    Customer Service

  • Location :

    Mumbai RCP

  • Job Responsibilities :

    1. Drive operational performance within the Regional Contact Centre
    2. Monitor performance metrics and other key initiatives at partner
    locations and ensure delivery
    3. Works through operations managers at RCC s to achieve desired
    business and tNPS goals
    4. Drive operational delivery in line with optimal solutions designed
    for specific business outcomes
    5. Monitor & recommend standardization to ensure better control on
    processes and facilitates VOC sharing with Business

  • Education Requirement :

    MBA/Graduation

  • Experience Requirement :

    Minimum 10 years - Maximum 15 years

  • Skills & Competencies :

    1. Cross-function collaboration
    2. Proficient in IEX based scheduling
    3. People Management skills
    4. Workforce & seat optimization

  • Location Map : Mumbai RCP