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JC Digital Repair Specialist_R ( 82014822 )

  • Posted Date :

    13 Feb 2025

  • Function/Business Area :

    Customer Service

  • Location :

    Shimla

  • Job Responsibilities :

    1. Interact with customers on handset related issues
    2. Troubleshoot handset defects
    3. Handle handset related queries
    4. Record job entry in Customer Relationship Management portal
    5. Upgrade software of handsets
    6. Assemble / dismantle smartphones (unibody/duobody)
    7. Repair handsets by changing screen, speaker, mic, camera etc
    8. Repair handsets by PCB swap, charging connecter replacement etc
    9. Deposit of cash collected through service
    10. Verify handsets for exchange

  • Education Requirement :

    Mandatory: 10+2/ITI/Diploma
    Preferred: Certification in Device Care

  • Experience Requirement :

    0 - 4 years

  • Skills & Competencies :

    A. Soft skills:
    1. Customer Focus
    2. Communication skills
    3. Problem Solving skills
    B. Hard skills:
    1. Handset repair skills
    2. Knowledge of spares operations
    3. Knowledge of CRM Systems

  • Location Map : Shimla