Regional Home Connect & Care Support ( 86355269 )

04 Jul 2026

Others

Gurugram

1. Support regional operations for home connect and care
2. Ensure efficient and effective technical support within the define
SLAs
3. Understand issues / calls / escalation coming at technical help desk
/ call center
4. Define processes to reduce tickets in the field to engineers
5. Conduct cross functional workshops / trainings to minimize the care
calls
6. Publish reports on installation and service request to improve
operational efficiency
7. Improve skill set of field manpower to bring in multi-skill set based
working culture
8. Undertake weekly / monthly reconciliation of material with no gap
9. Ensure customer satisfaction and minimize customer complaints

B.E. / B.Tech in any discipline (MBA preferred)

12 - 18 years

1. People Management skills
2. Problem Solving skills
3. Execution skills
4. Project Management skills
5. Analytical Mindset
6. Customer oriented