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L1 FM Access Engineer ( 83336452 )

  • Posted Date :

    14 Jul 2025

  • Function/Business Area :

    Engineering & Technology

  • Location :

    Chennai

  • Job Responsibilities :

    1. To ensure First level proactive and reactive maintenance is
    being done regularly and prioritize faults to meet SLA
    2. To handle emergencies and if required coordinate with second level
    operations and investigate faults/cause related to
    system/network problems
    3. Dealing with complaints and escalations raised by end-customer
    Operations/CC center
    4. To handle and analyze Trouble Tickets and recommend timely actions
    and solutions to Trouble Tickets when necessary
    5. To guide engineers for configurations, fault management and trouble
    shooting
    6. Proactive Problem Identification and Perform Access Database Audit

  • Education Requirement :

    BE (EC/CS/IT)

  • Experience Requirement :

    Minimum 2 Years - Maximum 5 Years

  • Skills & Competencies :

    1. Knowledge of core and service platforms availability as per the
    agreed SLA
    2. Ensure the usage of all processes and tools as per guidelines

  • Location Map : Chennai