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State Training Incharge ( 79122943 )

  • Posted Date :

    06 Apr 2024

  • Function/Business Area :

    Human Resources & Training

  • Location :

    Mumbai

  • Job Responsibilities :

    1. Plan and deliver training to all service points in state
    2. Identify training needs and skill gap of employees at service points
    3.Improve the technical and behavioral skills of employee at service
    points
    4. Maintain repair quality and keep minimum repair bounce
    5. Find innovative ways to improve the service quality and reduce
    service cost
    6. Provide technical support to service point employees
    7. Monitor product failure and report quality issues reported in field.
    8. Provide soft skill training to all customer facing employee at
    service points
    9. Manage on-line training and class room training for large groups
    10. Provide on-the-job training to employees at service point.

  • Education Requirement :

    Diploma in Engineering / Graduation in any discipline (B.E/ B. Tech
    preferred)

  • Experience Requirement :

    5 - 12 years

  • Skills & Competencies :

    1. Knowledge of CRM
    2. Knowledge of Training Content development
    3.Technical knowledge of mobile phones repair and training
    4. Communication skills
    5. Team management skills
    #LI-SH1

  • Location Map : Mumbai