Team Leader Contact Centre ( 81391544 )

22 Nov 2024

Customer Service

Mumbai RCP

1. Ensure smooth and efficient day to day operations within the team
2. Drive performance effectiveness and customer experience
3. Coach assigned Advisors on observed areas of improvement
4. Conduct analysis and drive initiatives to improve efficiency
5. Manage all customer interactions as rostered within parameters
6. Boost employee morale and monitor absenteeism and attrition
7. Abide by company policies and core values
8. Adhere to rostered timing, scheduled shifts and activates
9. Ensure individuals and team meet the defined performance metrics
10. Follow all contact center policies, procedures, code of conduct and
legislative requirements.

Graduation degree in any discipline

2 - 5 years

1. Planning and organizing skills
2. Problem solving skills
3. Team management skills
4. Customer handling skills
5. Technical expertise
6. Ownership mindset