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Manager Digital Channel ( 82732202 )

  • Posted Date :

    30 Apr 2025

  • Function/Business Area :

    Marketing

  • Location :

    Mumbai

  • Job Responsibilities :

    1.The Purpose of this role is to create and manage framework for new
    methods and automation of all Self Care, Proactive Care and Social Care
    care experience for customers.
    2.Publish performance reports on proactive initiatives and experience
    for customers,to define SOPs for social media response and identify
    actions to reduce customer complaints on social media platforms.

  • Education Requirement :

    MBA or Equivalent

  • Experience Requirement :

    6 - 12 years

  • Skills & Competencies :

    1.Project and People Mgmt Customer Orientation and Process
    2.Excellence Analytics & Result Oriented

  • Location Map : Mumbai