Area Service In-Charge B ( 81266490 )

04 Nov 2024

Customer Service

Gorakhpur

1. Establish and maintain the upkeep of service centers
2. Liaison with store manager and sales team for service operations
3. Ensure customer satisfaction to avoid escalation of issues
4. Motivate and manage team of service center and care center personnel
5. Responsible and accountable for service deliverables
6. Mentor and counsel engineers whenever necessary
7. Control the flow of incoming calls for on-site support of services
8. Manage costs/expenses of service and care center within given
guidelines
9. Ensure their is adequate amount of manpower to cater to all customer
calls
10. Providing necessary skills/training to the team members based on
needs and gaps
11. Ascertain care center personnel are working in sync to support walk
in customers
12. Encourage the team to enhance their performance levels by
identifying gaps and needs

Diploma /B.E/ B.Tech (Preferred)

6 - 10 years in After Sales Service

1. Experience in area/zone for device repair operations
2. Geography knowledge
3. Delegation skills
4. Team management
5. Market knowledge
6. Diversity management
7. Relationship management
8. Domain knowledge of telecom device
9. Expertise in field repair operations
10. Understanding of business training requirements