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Knowledge Management Author ( 83361304 )

  • Posted Date :

    17 Jul 2025

  • Function/Business Area :

    Human Resources & Training

  • Location :

    Mumbai

  • Job Responsibilities :

    1. Create new frequently asked question and problem solving scenarios
    2. Update all the required business and process changes
    3. Design troubleshooting scenarios to resolve customer issues with
    screen based walkthroughs
    4. Deliver all the knowledge management requests SLA within the desired
    timelines
    5. Augment any process / content to improve the end user experience
    6. Provide responses to all the feedback form end users
    7. Change / add Knowledge Management content where required on the
    portal
    8. Demonstrate customer orientation skills by producing SME content
    9. Use best practices from industry for search optimization and content
    discovery

  • Education Requirement :

    Graduation degree in any discipline

  • Experience Requirement :

    2 - 4 years

  • Skills & Competencies :

    1. Knowledge on HTML, Java and T2R
    2. Knowledge of basics of information analytics
    3. Communication skills
    4. Interpersonal skills
    5. Customer service orientation

  • Location Map : Mumbai