Manager Voice Service Specialist ( 82212469 )

04 Mar 2025

Engineering & Technology

Mumbai RCP

1.Lead Voice Calling Service related functions of SEC during a shift
2.Be responsible for the delivery of service quality and customer
experience for IMS based Voice Calling Services through LTE, FTTX and
Wifi Networks
3.Provide suggestions for corrective actions for any performance
degradation in the Voice Services
4.Analyse degradation in service dials and generate work instructions to
the respective teams in NOC and Performance Optimization and follow up
for closure
5.Support Service Manager in operational readiness of the operations
organization for the launch of new services
6.Support Service Manager in providing improvement recommendation on the
service model to NP&E & Product/Marketing teams
7.Support Service Desk in resolving any issue escalated by Customer Care
team Support NOC teams in Problem Management with respect to IMS based
Voice Calling Services
8.Interact with Customer Care for any notification to a group of
customers related to IMS based Voice calling Services through Service
Desk

BE (EC/CS/IT)

12 - 15 years

1.Knowledge of core and service platforms availability as per the agreed
SLA.
2.Ensure the usage of all processes and tools as per guidelines.