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ESOC Executive ( 82209123 )

  • Posted Date :

    04 Mar 2025

  • Function/Business Area :

    Customer Service

  • Location :

    Mumbai RCP

  • Job Responsibilities :

    1.The ESOC Advisor shall provide exceptional service through advanced
    specialized knowledge and advice on both technical and non-technical
    queries (voice and non-voice. in the following areas: Wireline service
    solutions, Billing, Network and Device, Acquisition / Provisioning and
    Sales and Marketing.
    2.They will also perform retention and marketingactivities to enhance
    jio s share of customer wallet

  • Education Requirement :

    CCNA/Btech

  • Experience Requirement :

    1 - 3 years

  • Skills & Competencies :

    1.Good Communications and Interpersonal Skills
    2.Analytical abilities
    3.Customer experience / Customer service
    4.Telecom and Technical Product Understanding

  • Location Map : Mumbai RCP