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03 Apr 2024
Product Management
Mumbai RCP
1. Support regional operations for home connect and care2. Ensure efficient and effective technical support within the defineSLAs3. Understand issues / calls / escalation coming at technical help desk/ call center4. Define processes to reduce tickets in the field to engineers5. Conduct cross functional workshops / trainings to minimize the carecalls6. Publish reports on installation and service request to improveoperational efficiency7. Improve skill set of field manpower to bring in multi-skill set basedworking culture8. Undertake weekly / monthly reconciliation of material with no gap9. Ensure customer satisfaction and minimize customer complaints
B.E. / B.Tech in any discipline (MBA preferred)
12 - 18 years
1. People Management skills2. Problem Solving skills3. Execution skills4. Project Management skills5. Analytical Mindset6. Customer oriented
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