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Regional Home Connect & Care Support ( 79100947 )

  • Posted Date :

    03 Apr 2024

  • Function/Business Area :

    Product Management

  • Location :

    Mumbai RCP

  • Job Responsibilities :

    1. Support regional operations for home connect and care
    2. Ensure efficient and effective technical support within the define
    SLAs
    3. Understand issues / calls / escalation coming at technical help desk
    / call center
    4. Define processes to reduce tickets in the field to engineers
    5. Conduct cross functional workshops / trainings to minimize the care
    calls
    6. Publish reports on installation and service request to improve
    operational efficiency
    7. Improve skill set of field manpower to bring in multi-skill set based
    working culture
    8. Undertake weekly / monthly reconciliation of material with no gap
    9. Ensure customer satisfaction and minimize customer complaints

  • Education Requirement :

    B.E. / B.Tech in any discipline (MBA preferred)

  • Experience Requirement :

    12 - 18 years

  • Skills & Competencies :

    1. People Management skills
    2. Problem Solving skills
    3. Execution skills
    4. Project Management skills
    5. Analytical Mindset
    6. Customer oriented

  • Location Map : Mumbai RCP