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16 Jan 2024
Regulatory
Mumbai RCP
1. Manage end-to-end DLT Operations Customer/header/templatemanagement2. Manage a team of 10-15 associates involved in back-end processing ofcustomer requests3. Manage customer communication email helpline, voice call support(if required)4. Interact with cross-functional teams internally5. Interact with other TSP teams for work-related matters6. Identifying training and development needs and guide the teamaccordingly7. Co-ordinate with Business team for updates, dashboards, instructions8. Support Regulatory team for reports, data, information, audits,compliance, etc.
Graduation in any discipline
6 to 12 years (Customer experience domain, in a Supervisory role)
1. Customer Service Orientation2. Business Acumen3. Analytical Skills4. Good written / oral communication skills5. Integrity and compliance6. Planning & Organizing7. Problem Solving, Leadership skills & Teamwork
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