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FTTx Voice Engineering Support ( 83110712 )

  • Posted Date :

    17 Jun 2025

  • Function/Business Area :

    Engineering & Technology

  • Location :

    Mumbai

  • Job Responsibilities :

    1. Set up and manage the technical troubleshooting and fix for any
    service degradation
    2. Analyse the cause of the low performance of the service
    3. Carry out technical troubleshooting for a fix or recommendation for a
    fix
    4. Partner with OEM, NOC, TOPs, App and Device teams
    5. Act as single end to end owner for troubleshooting and fixing the
    outage or performance degrading issues
    6. Work closely with technical help desk and device teams and analyse
    unknown issues leading to service degradation
    7. Ensure adherence to standard operating process to achieve end
    objectives
    8. Control of relevant documents, Root cause analysis and records.

  • Education Requirement :

    B.E / B. Tech / BS /M.E./ M.Tech / MS degree in any discipline

  • Experience Requirement :

    8 - 15 years

  • Skills & Competencies :

    1. Knowledge of video technologies such as MPEG TS, HLS, DASH CMAF etc
    2. Analytical Skills
    3. Communication and Interpersonal skills
    4. Team handling skills
    5. Ownership mindset

  • Location Map : Mumbai