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Customer Service Manager ( 81384088 )

  • Posted Date :

    21 Nov 2024

  • Function/Business Area :

    Sales and Distribution

  • Location :

    Chennai

  • Job Responsibilities :

    1) Handhold Account at Post Delivery Phase
    2)Service review with Accounts
    3)Drive Self care with Accounts
    4)MACD fulfilment and doc. compliance
    5)Influencers and VIP service
    6)Complaint, escalation and dispute resolution with A/c
    7)Revenue collection from the account

  • Education Requirement :

    Graduate /Post-graduate/ MBA (tier II)

  • Experience Requirement :

    10 - 14 years

  • Skills & Competencies :

    1)Problem solving and analytical ability
    2)know how of customer expectations, customer application ecosystem &
    management
    3)Excellent verbal communication and listening skills
    4)Ownership mind and solution approach
    5)Senior staff interaction/ Influencing ability

  • Location Map : Chennai