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04 May 2024
Customer Service
Bengaluru 2
1. Resource Planning, Recruitment and Deployment2. Partner Lifecycle management3. Ensure onboarding quality4. Take accountability of service deliverables5. Ensure adequate manpower availability6. Monitor daily performance7. Motivate team and provide proper training8. Visit partners, markets as required9. Gather customer feedback10. Mentor and counsel manpower11. Motivate partners for timely targets12. Handle escalations and ensure satisfaction13. Coordinate with Sales, Service, Network, Finance teams14. Participate in various Business Activities as required
Diploma /B.E/ B.Tech (Preferred)
6 - 10 years in After Sales Service
A. Soft skills:1. Relationship management2. Delegation skills3. Team management4. Diversity management5. Problem Solving skillsB. Functional skills:1. Experience in area/zone for DTH Industry / Device Operations2. Geography knowledge3. Domain knowledge of DTH / Cable / Telecom/ Devices4. Understanding of business training requirements
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