Executive Escalations ( 85256061 )

10 Mar 2026

Customer Service

Mumbai

1. Handle escalation received from Chairman`s Office, Regulatory bodies,
Internal Employees, Social Media
2. Fast track the complaint and follow up with respective stakholders
for resolution
3. Ensure customers are informed during the entire cycle from receipt of
the complaint to closure
4. Ensure all the regulatory complaints are downloaded, actioned and
uploaded post proper validation
5. Ensure all the escalations are handled within the SLA
6. Conduct RCA/RCF on case to case basis
7. Ensure own product, system, process and policy knowledge is up to
date
8. Provide feedback on issues that are driving customer dissatisfaction
and propose suitable solutions.

Minimum: B.Sc. / B. Tech. / B.E. or diploma

3 to 5 years

1. Good written and oral communication skills
2. Knowledge on basics of information analytics
3. Good hands-on knowledge in Microsoft Word & Excel
4. Internal and external customer service orientation
5. Interpersonal and relationship building skills
6. Experience in handling escalation
7. Fluency in languages (English & Hindi mandatory.
8. Expertise in Customer experience / Customer service.